Refund and Returns Policy
Last updated: [Date]
1. Introduction
Welcome to https://www.relvinta.store. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through our website. By making a purchase, you agree to comply with this policy.
2. Return Eligibility
2.1 Timeframe for Returns
You may return eligible items within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as when you received it.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (725) 367-0685. You will receive instructions on how and where to send your item.
3.2 Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
4.1 Processing Time
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. A credit will automatically be applied to your original method of payment.
4.2 Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and send your item to: 8962 Southeast Chestnut Street, Las Vegas, Nevada 89108, United States.
6. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (725) 367-0685
- Address: 8962 Southeast Chestnut Street, Las Vegas, Nevada 89108, United States